G-M9STG7821V Understanding international returns for e-commerce - Outside the Box with Asendia USA

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Published on:

19th Jun 2024

06 part 2: Understanding the international returns process for e-commerce businesses

Our special guests, Helen Scurfield, CEO, Asendia Global Returns and Ari Aloni, e-PAQ Returns Manager, Asendia USA, speak with John Walsh and Nick Agnetti about positioning a returns solution, decreasing costs, returns restrictions, and fast refunds for shoppers and more!

About Helen Scurfield - LinkedIn

Helen has over 20 years’ of experience in international logistics. At Asendia Global Returns, her role managing Asendia’s newest subsidiary encompasses both digital and logistics aspects of the e-PAQ Returns offer. This ranges from overseeing expansion of the first mile partner network and accompanying returns centers, to offering a platform supporting retailers and consumers alike, which continues to evolve to meet the needs of an ever more demanding market.

About Ari Aloni - LinkedIn

Ari Aloni is Asendia North America’s product manager for the e-PAQ returns solution. He has over six years of experience dedicated in the e-commerce space across strategy, innovation, and product development. He comes to us with previous engagements in Fortune 1000 companies executing cross-border e-commerce initiatives.

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About the Podcast

Outside the Box with Asendia USA
e-Commerce, Logistics, and Sustainability best practices
Are you an online retailer shipping packages internationally? "Outside the Box" is Asendia USA's podcast educating US-based e-tailers on international shipping topics and how they can expand their global e-commerce footprint.

• Are you struggling with navigating international customs clearance?
• Want to learn how to reduce your global shipping costs?
• Need to improve your transit times for a better shopper experience?
• Interested in learning about online shopper behavior in other countries?

Then this podcast is for you!

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About your hosts

John Walsh

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John Walsh, Vice President of Sales at Asendia USA, oversees the growth of our e-PAQ Elite DPD international shipping solution. With more than 40 years of e-commerce industry experience, John was previously the Vice President of Business Development for UPS Mail Innovations. His expertise in sales, marketing, and operations makes John a valuable industry expert in international and domestic e-commerce shipping.

Nick Agnetti

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Nick Agnetti, Enterprise Sales Executive at Asendia USA, has over a decade of e-commerce industry experience helping top-tier online retailers, marketplace sellers, and subscription box companies convert their international traffic into actual sales and repeat customers. His background in sales, business development, and logistics establishes Nick as a reputable voice in the international e-commerce logistics arena.